Deborah Chai

General Manager

With over 20 years in sales and industry experience, Deb has developed an enviable reputation with clients and competitors alike and will bring to the team an extensive network of contacts from both vet channels Deb has managed veterinary clinics, pet stores, large national customer groups, and chains, vet and pet wholesalers as well as state-based teams in a leadership capacity. Deb is a high-achieving sales professional who has spent her entire career in the pet and animal industry and is able to draw on her background as a veterinary nurse, which gives her a unique perspective and the ability to understand the needs of our members.

Mel Lithgow

Business Development Manager VIC

Mel has over ten years of experience working in both human and veterinary pharmacies. She has a passion for inventory management and a talent for developing policies, procedures and innovative systems to streamline stock control and help practices reach their highest potential. Mel has previously worked in Animal Welfare in a shelter environment assisting with re-homing and rehabilitation.

Alison Travaglia

Business Development Manager NZ

Alison Travaglia is an experienced senior leader across corporate and not-for-profit sectors with most of her career spent in animal health and welfare. She has held leadership positions in Australia and New Zealand, including multi-site managing veterinary clinics, liaising with Government on behalf of animal charities, and heading community engagement programmes for numerous animal shelters. Strategic and solutions focused, Alison enjoys working collaboratively with teams to drive business performance. She has held board level positions with animal charities and within the veterinary sector and has been a Trustee Director with International Cat Care/ISFM since 2022. Alison is currently completing her MBA through Otago University and holds qualifications in Adult Education, Veterinary Nursing, Feline Behaviour, and is a Fear Free Certified Veterinary Professional. She is based in Auckland.

Katya Zacklova

Business Development Manager QLD, WA, SA, NT, TAS