Industry-leading business and personal development programs that deliver real results
What makes UVG Advantage different to everything else being offered in the veterinary industry?
It’s simple – it’s the results!
UVG Advantage has delivered independent veterinary practice owners up to a 2000% increase in net profit in just one year. It’s not just the increase in net profit it’s the mindset and lifestyle changes that occur for the business owners too.
The best proof of our success and the confidence we can give you is from our participant testimonials and results. These testimonials come direct from your industry peers. These clinics and practice owners have got the results and they now want you to enjoy the amazing results and benefits too.
We know that veterinary practice owners are frequently frustrated by poor work-life balance and financial under-performance and that the industry has its own unique challenges. Therefore, our programs and all the work we do is focussed solely on the Veterinary Industry.
We’ve got numerous ways we can work with you and your practice to make sure we can match your requirements, today, tomorrow and into the future.
Accelerate Mastermind Group
1:1 Business Coach and Mentor
Business Growth Tools
Join the Accelerate Mastermind Group (AMG)
The AMG program is a 2-year comprehensive business and personal development program. The program includes four intensive education and mastermind seminars per year, monthly accountability coaching, and access to group facilitators and business advisors for all participants.
The program has been specifically developed to cover four key pillars for personal and business success – Personal and Time Mastery, Leadership Mastery, Money Mastery, Marketing Mastery. It’s the only program in the veterinary industry that offers a complete business and personal development program in one. Our program has a very strong focus on the impact of leadership, but it delves much deeper into the other important disciplines that will help successfully transform you and your practice.
The AMG program brings you together with other like-minded veterinary practice owners who want to improve themselves and their businesses. The group becomes its own micro community of veterinary practice owners who support and celebrate together as each program member starts to make changes to achieve better profitability and improved work, life balance. Those that have completed the program previously, often comment that it’s the value of this new support community that is the real icing on the cake. It’s gives them more connectiveness and less isolation.
The program commences in August of each year and the four education and mastermind seminars are held in August, November, February and March.
Watch our video below to hear from past AMG participants about their experience in the program.
Personal & Time Mastery
- Understanding you
- Understanding happiness
- Understanding your identity & beliefs
- Understanding the identity of the entrepreneur
- Goal Setting
- How to build a 90 day plan
- Productivity & time mastery
- Understanding your psychology of wealth
- Understanding your business
- Understanding you pricing psychology
- Understanding the key metrics and KPIs
- Understanding leadership
- How to build a business vision
- Performance management & how to have courageous conversation
- Recruiting an A grade team
- Onboarding & induction of new team members
- How to use scorecards to develop your team
- Creating your practice identify, marketing message & processes to deliver these messages
- Marketing in your practice
- Learn how to shoot your own videos in 3 minutes to develop magnetic marketing for your practice
- How to have your appointment schedule filling up 12 months ahead
- How to increase your reminder compliance by 50% or more
- Advanced telephone conversation & sales skills
1:1 Business Coach and Mentor
A 1:1 Business Coach and Mentor is for any practice owner who wants someone to support them and their team to take their practice to the next level. The 1:1 Business Coach and Mentor service is a bespoke program, that begins with an up to 2-day visit to your clinic to get to know you and the team inside out. The key to the success of this service is the flexibility is provides.
We undertake a full review and history of all the aspects of your practice, including
- Key KPI and financial performance
- Leadership capabilities
- Team resources and ratios
- Processes and protocols
- Clinical standards
A full action-orientated diagnosis report focussing on your best areas for growth is produced and an action and accountability plan is set in motion. We will share with you the full report detailing all areas that we identify but to avoid overwhelm and hence inaction, your report will highlight in order of priority what should be addressed and worked on first. Our aim is to get you the biggest impact in improvement as quickly as possible.
- A consultant visit to your practice for up to 2 days.
- A detailed diagnosis report on all areas assessed and the findings
- A prioritised action list
- An initial report review and commitment call where you and your Business Coach and Mentor will discuss the report together and ensure everyone is clear and committed to the action plan.
- Up to 4 individual coaching sessions per month. These sessions will include a mixture of the following, depending on the needs of the clinic
- Management meeting to review the business performance and the action plan for change. This meeting keeps the Practice Owner and Business Coach and Mentor aligned and focussed on delivering on the plan
- Individual mentoring sessions with the business owner/s or individuals in your team
- Vet and Nurse workshops (individual or group) from our 40 different workshop topics
- All vets and key support staff will be available during the 2-day site visit.
- Accessible data, so we can analysis your financials and KPI performance
- Your commitment to implementing change.
- A minimum 6-month commitment to the action plan, after the on-site visit, diagnosis and report findings have been delivered.
Business Growth Tools
As well as the AMG and 1:1 Business Coaching and Mentoring, UVG Advantage can work with you to support your practice via our Business Growth Tools. These tools are designed to give you, your practice and your team tangible, easy to implement tools that can make big changes to the way you run your practice.
Pet Wellness Plans
We’ve been ‘in your shoes’ so we know exactly what it takes to run and manage a successful wellness plan. Our wellness plan has been designed by vets and is easy to set up and implement, good value for both you and your clients, and is effective in promoting proactive pet wellness.
Getting your practices marketing mix right to make sure clients can find you is a big task. UVG Advantage can work with you to tailor a specific marketing plan for your practice including;
- Digital advertising
- Social media
- Personalised POS material
- Educational Website & Newsletter article bank
- Image Library
Benchmarking & KPI Tools
Benchmarking and KPI’s play an important part in improving your practices performance. The UVG Advantage benchmarking and KPI tools will give you and your practice different ways to identify any areas of weakness, giving you easy to implement milestones to work toward to make lasting changes.
Client Satisfaction Surveys
Client feedback is one of the most powerful tools to have as a resource for your practice. The UVG Advantage Client Satisfaction Surveys give your clients a way to provide you and your practice with feedback, which you can easily and quickly act upon to improve your client’s experience at your practice. These surveys are anonymous, providing your clients with the freedom to provide honest feedback, both positive and constructive.
Let’s talk about how UVG Advantage can work with you and your business. Schedule your FREE 15-minute ‘discovery’ call with our team by simply emailing [email protected] or speaking to our Membership Support Coordinator Katrina on 1300 897 797
Leadership kinda fell into my lap when I wanted to be my OWN boss but didn’t think it through that this meant I would be someone else’s boss too!
I am not trained in leadership and for many years muddled by, stumbling from success to “failure” and back again acquiring knowledge along the way but not ever really knowing how to manage myself far less those in my care as employees.
AMG gave me some focus and a great deal of perturbation to learn what made me tick which in turn lead to me being a better leader.
Our net profit has gone from a poorly 4-6% to a sustainable 20-25% and I have now purchased a new property to move my clinic to after 20 years of renting.
Exciting times and a shot in the arm for me too! Thanks AMG, Sam and Shane.”
Alison – Wantirna Vet Clinic
““John Gemmell’s support to the leadership group and clinic as a whole over the past 12 months has been invaluable in a time of significant change. His understanding manner earned trust from all team members. As a direct result of John’s mentoring we have improved work flow, communication, missed charges, consult process, team work and team morale. We are all much better at selling the value of our services and products with confidence. In terms of revenue we have just completed one of our biggest months ever, which I doubt we could have achieved without input from John””
Nigel McMahonClinic Lead Deniliquin vet clinic NSW
“We have been working with John Gemmell from CVS for over two years now, and haven’t looked back. As vets we are time poor, and often have little experience in HR and managing the various different personalities within a team. John has been invaluable to us in these areas. John completely runs team training on various different predetermined topics – from customer service to dentals to emotional intelligence – and has been priceless to us in managing work related and personal issues we have had with a new graduate veterinarian. The whole team likes and trusts John, and we all very comfortable with him both in a group, and one-on-one situations. We would highly recommend John and the CVS to any Veterinary Clinic without hesitation, and have done so. ”
Lauren, Scott and AmyHamilton Vetcare
“We have been fortunate to have used the services of Clive and Katherine as a Business Coaching team over the last 12 months. In that time, through close analysis of our practice KPI’s, we have identified many areas of strength (Yay!) and other areas of weakness (Boo!) Fortunately, with the aspects of our business where we were coming up short, there was always an easy (through not always obvious to us) remedy which has turned those shortcomings into areas of strength. Our staff are motivated, engaged and busy and the practice’s net profit has improved steadily. We have found the Business Coaching relationship very beneficial and supportive, and it represents great value. ”
Steve CooperWanneroo Vet Clinic